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Theplanet - Automatic Cisco Guard Protection without my input
| Posted by skullbox, 05-25-2010, 10:21 AM |
| So this morning I was transferring 2 GB of files from a server in Florida to my dedicated box at Theplanet in Dallas.
Transfer rates were moving at ~10Mbps, Theplanet's IPmonitor detected a high ping time. Within 10 minutes they had opened a ticket and "enabled Cisco guard on my server due to high bandwidth."
I opened another ticket telling them I was transferring some files, but I'm assuming my server still has Cisco guard protection which was enabled without my input.
Is it just me, or does this seem like a dumb thing to do without any interaction from me (the customer)?
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| Posted by Host Our Web, 05-25-2010, 10:37 AM |
| Depends what all this Cisco guard does?
There system could have thought either you were spamming or your server was a target for an attack.
There are systems out there that learn your typical network traffic and when something out of the norm happens it causes alarms and in some cases is able to activate or perform actions.
I honestly hope your host is not going to continue to limit your connect speed but in a way I do not blame them. After all why should others on your switch suffer slow transfer speeds when all you’re doing is moving a file from one server to another (and most likely during peak times).
I can not stress enough how important it is for customer / host and host / customer to talk to one another. For I’m sure if you had told them you were going to be moving large files they could have provided a best time frame for you to do so or even better prevented the Cisco guard from being activated.
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| Posted by skullbox, 05-25-2010, 10:56 AM |
| 10 Mbps for 25 minutes to one of the largest and fastest networks should not be an issue. If 10 Mbps was causing slow downs to other customers than there is either a serious network problem, or they are using something like Trendnet switches which is an even bigger problem.
I'm not on shared hosting, if I wanted to transfer 10 Mbps all day for a week I should be able to.
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| Posted by Host Our Web, 05-25-2010, 11:09 AM |
| Says who? Clearly the host does what this to happen since they alerted you to an activation of a device that is now limiting your bandwidth.
Either way only your host can assist at this point and to answer your current question of "is it right that the host can do it" the answer is yes.
Highly recommend you talking to the host and hopefully working out the issue with them.
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| Posted by eth00, 05-25-2010, 02:25 PM |
| Did they even limit anything or just enable the cisco guard? The cisco guard by itself should not do anything bad, just watch for what it thinks is bad traffic and if sees nothing does nothing.
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