Load Averages: 7.14 7.27 6.74

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Posted by hehejx, 11-01-2010, 05:29 AM
Processor #1 Vendor: GenuineIntel (8CPU) Processor #1 Name: Intel(R) Xeon(R) CPU E5410 @ 2.33GHz Processor #1 speed: 2327.612 MHz Processor #1 cache size: 6144 KB total used free Mem: 8174176 8043696 130480 with Load Averages: 7.14 7.27 6.74 is this normal or unnormal?
Posted by Snoork Hosting, 11-01-2010, 05:42 AM
It depends on the running processes. Also it seems like you are using almost your entire memory on the server. Check the current running processes and let us know the results. Also I would highly recommend server optimization. Optimizing server will greatly improve your server performance and lower memory usage, including server load. Most common optimization should be done to Apache & MySQL.
Posted by hehejx, 11-01-2010, 05:45 AM
i using surpasshosting's reseller hosting, and i was see this from WHM, so wondering why the memory usage so much...
Posted by GGWH-James, 11-01-2010, 05:48 AM
You should definitely check on the memory usage. However, the load may be normal depending upon what you have going on on that server. As long as your load does not go above 1 per core (in this case, a load of 8 or lower), you should be good. With that said though, if you can optimize and decrease it, go for it. __EDIT__ I just noticed that you are on a reseller account. You may not be able to do much if everybody else on the server is eating up all of the resources. It still wouldn't be a bad idea to try and optimize your own stuff though.
Posted by HostingFuze, 11-01-2010, 05:51 AM
Because you're on a reseller account and do not have root privileges, I suggest you first open a ticket with your webhost and see what they have to say about it. Likely there was a temporary abusive customers, backups were running, or something else weird was going on. If you see load like this at all times, it would indicate a possibly oversold server. Keep us updated!
Posted by hehejx, 11-01-2010, 05:55 AM
i'm just signup with surpasshosting reseller, it been few day...the memory usage is around 90% whois server IP: 72.29.71.247 it only hosted 247 websites
Posted by Snoork Hosting, 11-01-2010, 06:02 AM
I thought you were using a VPS or a dedicated server and you had root privileges. But if you are hosted on a reseller service, you will need to contact your hosting company and they will need to investigate this for you. Someone may be abusing the server which causes high server load and large amount of memory usage, or the server is not properly optimized to handle the amount of traffic.
Posted by 040Hosting, 11-01-2010, 06:13 AM
That memory doesnt look bad at all; you would need to know more in order to say if the memory is bad or good; i.e. you have to see how much there is cached on the system; I am quite frankly surprised that hosts are pointing in that direction as everyone knows that linux claims as much memory as it needs for caching and free this at the moment it is needed for its processes. As for the load; that is very much depending; on what is causing it; and the full technical details of the server; while i general i would consider it quite high; on a 16cpu system it would be more than okay. Contact your host with the same question, and let them explain to you if this is normal or not, they can check the server and see why the load is what it is.
Posted by 040Hosting, 11-01-2010, 06:17 AM
just fyi: http://www.linuxatemyram.com/
Posted by ldcdc, 11-01-2010, 10:40 AM
You can say that again. "Normal" seems to vary with the host. It may be normal for Surpasshosting. It may be that the server is seeing higher load than usual. Keep an eye on it before you jump to conclusions. The most important question is whether you're satisfied with how fast your website pages load. Anything else is often nothing to worry about too much. Given that you're using a reseller hosting account, the server probably hosts other similar customers. If this is a newly provisioned server, load is likely to increase over time, as you and the other customers keep adding your own customers' sites on it.
Posted by hehejx, 11-01-2010, 11:39 AM
This is the info for the cache. total used free shared buffers cached Mem: 8174176 8018800 155376 0 510908 4520376 -/+ buffers/cache: 2987516 5186660 Swap: 2048276 152 2048124 Total: 10222452 8018952 2203500
Posted by SurpassCRD, 11-01-2010, 11:45 AM
Good day hehejx, My name is Alex and I work directly with Surpasshosting.com and want to do what I can to help. Have you opened a ticket by chance? If not, PM your account information to me and I will contact you directly. Regarding the server, I am not able to see anything serious going on and the average load on the server today has been at ~3. Either way, let me know what kind of issues you might be experiencing and I will be more than happy to handle them for you. I look forward to your correspondence. ^AF
Posted by 040Hosting, 11-01-2010, 11:48 AM
That at least shows there is no memory issue; you can also see this because the swap is not used. It obviously does not say anything about the load; because that could be caused simply by many processes or slow(er) io processing. Note that load does not equal CPU usage as you may know it from windows systems. The load shows the total of processes waiting in the queue to be handled ; so in theory you can have a load which is very high but still a very responsive system when the processes queued are just a lot; but light in processing, but you could also have a slow responding system with not a very high load when the processes queued are using a lot of cpu. Hence it is always important for a qualified system engineer to look at the system and see what is going on.
Posted by JixHost, 11-01-2010, 07:41 PM
8 CPU cores would generally yield fine with load values up to 8.00. General consensus says that load averages should not exceed 1 per CPU core. There are always exceptions to this rule, however this is only generally speaking.

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